Shipping Policy

At Sexy Mart we are committed to delivering your orders safely, discreetly and efficiently across Australia. Please read our shipping policy below for information about shipping rates, delivery times, and order tracking.

1. Shipping Rates

We offer the following shipping options for orders delivered within Australia:

• Standard Shipping: A flat rate of $10 AUD

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

During busy periods, promotions, or public holidays, or remote regions, processing times may be slightly longer.

3. Delivery Times

Estimated delivery times after dispatch are:

• Standard Shipping: 2–7 business days.

Delivery times are estimates only and may vary depending on your location, courier services, public holidays, and other unforeseen circumstances. Deliveries to regional and remote areas may take longer.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please allow up to 48 hours for tracking information to update.

5. Incorrect Shipping Information

Please ensure your shipping address and contact details are correct when placing your order.

If you need to update your address, contact us as soon as possible. We cannot guarantee changes once your order has been processed or dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can attempt to assist you.

We will do our best to help locate your parcel and resolve any delivery issues.

7. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us with your order number and photographs of the issue, where appropriate.

We will work with you to resolve the issue in accordance with our returns policy and your rights under Australian Consumer Law.

8. Missing Orders

Orders are shipped via Australia Post services. A tracking number will be provided on all orders. If your order does not arrive, we will work with you to help locate your parcel. Australia Post provide details on missing orders on their website https://auspost.com.au/help/answers?s=missing%20parcel

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: Sexy Mart
Email: epping@sexysecretsshop.com.au

Thank you for shopping with us. We appreciate your support!

Last updated: 27 October 2026