Returns & Warranty Policy

At Sexy Mart, we are committed to providing quality products and excellent customer service. While we cannot offer a satisfaction guarantee due to the personal nature of the products we sell, we are dedicated to resolving genuine product issues promptly and fairly.

All warranty and return requests are assessed on a case-by-case basis, taking into consideration the individual circumstances of each claim.

14-Day Replacement Warranty

We offer a 14-day replacement warranty on products that are:

• Faulty due to a manufacturing defect; or

• Incorrectly supplied.

If your product is found to have a genuine manufacturing fault, we will provide a replacement. Refunds are only offered where an identical replacement cannot be supplied within a reasonable timeframe.

Please note that warranty claims do not cover damage caused by misuse, accidental damage, normal wear and tear, or incorrect operation.

Before Returning a Product

Before returning any item, you must contact our customer service team to discuss the issue.

Email: epping@sexysecretsshop.com.au

Please include:

• Your order number

• A detailed description of the issue

• Photos or videos where applicable

This allows us to troubleshoot the problem and may save you the inconvenience of returning the product unnecessarily. Failure to contact us before returning an item may result in delays while your claim is assessed.

Troubleshooting

Many product issues can be resolved with a few simple checks before lodging a warranty claim.

Please check the following:

• Ensure the batteries are inserted correctly (this is the most common cause of products not operating).

• We recommend using Heavy Duty (non-alkaline) batteries unless otherwise specified by the manufacturer.

• Ensure the battery cap or compartment is securely closed, particularly on waterproof products.

• Check the battery contacts, as the springs can sometimes become compressed. Gently extending them may restore contact.

• Carefully read the manufacturer's instructions, as many products have unique operating features that can easily be overlooked.

Returning a Faulty Product

If we ask you to return your item for inspection:

• The customer is responsible for the cost of return postage.

• Please include all original packaging wherever possible.

• Securely package the product to prevent damage during transit.

Our returns mailing address is:

Sexy Mart
PO Box 255
Doreen VIC 3754

Once received, the product will be inspected to determine whether a genuine manufacturing fault exists.

Refunds & Replacements

Upon inspection, if a manufacturing fault is confirmed, we will provide a replacement product.

A refund will only be considered if:

• An identical replacement is unavailable; and

• A suitable replacement cannot be supplied within a reasonable period.

Please note:

• Products that have been used and are not found to be faulty are not eligible for a refund or replacement.

• Original shipping charges are non-refundable once an order has been dispatched from our warehouse.

Change of Mind

For hygiene, health and safety reasons, we do not accept returns or exchanges for change of mind.

Please choose carefully before placing your order.

Only products that are confirmed to be faulty or supplied incorrectly will be considered for replacement under this policy.

Your Rights Under Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair or refund where required by law if a product fails to meet the consumer guarantees provided under the ACL.

If you have any questions regarding a warranty claim or return, please contact our customer service team before sending any items back. We're always happy to assist and will do our best to resolve your issue as quickly as possible.