Ph: (03) 9408 6900


Sexy Mart cannot offer a satisfaction guarantee, however we do aim to maintain customer confidence through our high level of customer service. We offer a 14 day REPLACEMENT warranty for products with manufacturing faults or incorrectly supplied. The customer is responsible for the return postage costs of any faulty product mailed back to us for exchange. When returning faulty products, the customer MUST include all original packaging with the item if possible.

We treat our refunds/returns on a case by case basis and assess all claims with the particular individual circumstances in mind. Upon receipt of the returned product, it will be examined and if deemed to have a genuine manufacturing fault you will be offered a replacement only. Once a product has been used however it becomes ineligible for refund or exchange. Please note the postage cost is not refundable once the parcel has left our warehouse.

We take all care to ensure our products are shipped to you in good order. Before you send back any product you MUST contact our customer service at and inform us in detail of the problem you are having with your product. Failure to comply with this, may result in time delays and your product being returned with the issue resolved.

A refund will only be offered if we fail to find an identical replacement in an acceptable amount of time. Because of the personal nature of our products, an exchange service is not available on change of mind. Please choose carefully before you buy as only items which are found to be faulty, or different to that displayed at purchase, will be replaced.

We would also ask you to perform a few checks as often a simple solution will solve your problems.

  • Make sure you have the batteries in correctly (this is the most common cause of malfunction).
  • We recommend Heavy Duty non-Alkaline Batteries.
  • Make sure the cap is tightly closed (especially for waterproof products).
  • Check battery contacts, springs can sometimes compress (extend them a little).
  • Follow manufacturer instructions as many of our devices have unique features which may cause confusion as to its operation.