Ph: (03) 9408 6900



We are committed to the protection of your personal information. Any information we collect from you is used only to fulfill your order and enhance your shopping experience. When making a purchase we gather your name, email address, payment details and physical address, which are all used to process your order. We do not sell, trade or rent user information to anyone. You will never receive un-solicited or unwanted email from us. No credit card information is provided to us, and we do not store sensitive customer details on our database.

Will I be contacted?

You will receive an email confirming placement of your order and another one confirming your order has been sent via the email provided at checkout. If your order, for whatever reason, cannot be shipped within 24 hours, you will receive a second email providing you with further options. Orders are shipped during regular trading hours Mon – Fri. You may also receive an SMS (if your order contains a mobile number) notifying you that there is a problem and for you to check your email or to call us. If your order does not contain enough information (eg. adequate address details) for us to complete it, you will be contacted via email/SMS to obtain the information required. We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using our website, or we believe you to be involved in activities harmful to Sexy Mart or other users of our website.

On the event of a cardholder dispute and a chargeback is marked pending by the issuing bank, all order details WILL be sent to the investigating bank to settle the matter. If the card is deemed to be used fraudulently all details will be passed onto the correct authorities. Our business success depends on our discretion and our understanding of the importance of your privacy. If you have queries about security and/or privacy, please email